FAQs

What is a board foot?
Random width lumber is typically sold by the board foot.  This is a measure of the cubic volume.  The formula (in inches) : Legth x Width x Height(thickness) / 144.
A few examples:

12x12x1(4/4 thickness) is 1 board foot.

24x6x1(4/4 thickness) is 1 board foot.

24x12x1(4/4 thickness) is 2 board feet.

12x12x2(8/4 thickness) is 2 board feet.

48x12x2(8/4 thickness) is 8 board feet.

Is your lumber kiln Dried?
Everything except for our aromatic cedar is kiln dried.

How is your lumber priced?
We sell 90% of our lumber by the board foot.  This is length X width X thickness (all in inches) divided by 144.  So a 12x12x1 is 1 BF.  And a 6x12x2 is 1 BF.  

How wide is your lumber?
Most of the lumber we sell is FAS or First and Second grade.  This is the highest grade for lumber and is reserved for furniture and cabinet making.  FAS lumber has a minimum width of 6 inches before any straight edge is ripped onto said board.  All of this being said, typically a random width lumber pack of FAS graded lumber will have no less than 5.5 inches in width if it has been ripped, and at least 6 inches for boards without a rip.  #1 and #2 common lumber has a minimum width of 3 inches, and allows for more defects (knots, holes, staining, and wane).  
Can I request a specific width?
Under the special instructions for seller box within your cart, you are more than welcome to request attributes you are looking for (straight grain, highly figured, heartwood/sapwood, widths, etc.) and we will try our to accommodate, but if every customer wanted at least 10 inch wide straight grain all heartwood walnut, our cost and waste would both skyrocket.  What you receive will be hand picked from our current inventory with your best interests and special instructions in mind.  All lumber is kiln dried (except our aromatic cedar which is air dried) and will meet or exceed grading requirements for it's particular grade.
Can I pick up my order in person?
Our retail center is open Monday through Friday and we allow local pickup and in some instances can arrange local delivery.  Online order placed for in store pickup will not be pulled prior to your arrival unless specified by the customer.  This is to allow you to pick the exact boards to best fit your project.
Do you offer custom orders?
Of course.  If you need 1 board of rough sawn common grade poplar, or 10 truckloads of s4s profiled walnut, we want to be your source.  Call us anytime to discuss options and prices.  

Do you offer military discounts?
Our in person retail location offers a 10% discount to military active duty and veterans as well as law enforcement and EMS.  We are working with developers to determine a cost effective way to integrate verification, but at this time we are not able to offer these discounts online.

 

RETURN POLICY:

While every attempt is made to fulfill orders to a level of satisfaction from the customer, we understand that sometimes things just don't work out.  Maybe we didn't have the right width boards, or the color didn't match some of the lumber you already had on hand.  Sometimes packages get damaged, or delayed to the point the customer needs to source his or her materials elsewhere.   Again these things happen.  Never hesitate to reach out to us with your questions, comments, or concerns before, during, or after your order, and we will work with you the best we can.  Understand that shipping makes up a considerable portion of some orders, and paying for a return shipment, as well as shipping a new order out can add up very quick.  While we have done this in the past, and will continue to do so in the future, each situation must be considered in a way to preserve both the customers satisfaction level, as well as the viability of our business model.   

Sales@hardwoodsinc.shop

931-802-2535

310 Dover Rd.
Clarksville, TN.  37042