Refund policy

While every attempt is made to fulfill orders to a level of satisfaction from the customer, we understand that sometimes things just don't work out.  Maybe we didn't have the right width boards, or the color didn't match some of the lumber you already had on hand.  Sometimes packages get damaged, or delayed to the point the customer needs to source his or her materials elsewhere.   Again these things happen.  Never hesitate to reach out to us with your questions, comments, or concerns before, during, or after your order, and we will work with you the best we can.  Understand that shipping makes up a considerable portion of some orders, and paying for a return shipment, as well as shipping a new order out can add up very quick.  While we have done this in the past, and will continue to do so in the future, each situation must be considered in a way to preserve both the customers satisfaction level, as well as the viability of our business model.